Tenant Guidelines
Getting Started
Firstly, you need to find the right property for you. Browse online and have a look at the properties we have on the market, you can find these here on our own website. You may find that your ideal property isn’t on our website, therefore you can register your details with us, specifying what you are looking for and we can search the market for you.
The Viewing
During the viewing we highly recommend you take everything into consideration as properties are often taken by tenants quickly. To avoid disappointment please note everything you would need to know about the property.
If it ticks all your boxes, you are ready to put your information forward to make an offer.
Making an Offer
We will require you to complete our Tenant Application Form, pay the reservation deposit* and provide us with proof of your identity (Passport) and proof of your address (Driving Licence or a bill dated within the last three months).
We will then inform you as soon as we can with the outcome.
*Please view our Tenant Fees page for more information.
Securing the Property
Once the offer has been accepted by the Landlord, the referencing process will commence with our appointed referencing company and a member of our team will contact you to discuss all the steps of the tenancy process.
In order to ensure your application runs smoothly we would ask that all documents are read through promptly.
We apply for references on each applicant moving into the property (aged 18 and over), our referencing provider will verify employment references, current or previous landlord reference, address history check, CIFAS, bank account validation and a credit check. This process normally takes 48 – 72 hours and for us to proceed the references must be satisfactory.
(Please refer to the terms and conditions on your Tenancy Application Form)
Tenancy Agreement, Rent & Deposit
Once we have received satisfactory references, you will then need to pay your first months rent and security deposit less the holding deposit paid at the start of your application.
The deposit acts as security for damages and dilapidation's during the tenancy and will be returned at the end subject to the property being handed back in the correct manner.
The balance of one-month rent is also paid and then all tenants must sign our Assured Shorthold Tenancy agreement prior to move in day.
Inventory & Check in
The final step is to welcome you into your new home, whereby an Inventory will need to be signed. This is a document noting all the property's furniture, condition and any pre-existing damage (if applicable). This is to ensure that when you move out, the property is returned in the same condition as when you moved in and to prevent any disputes.
You will meet one of our advisors at the property to check the cleanliness and condition, giving it a final look over. This is a great time to ask any questions you may have about how things work in the property.
We will then hand you the keys so you can start to make it your home.
Tenancy Renewal
We will contact you two months prior to the end of your tenancy or agreed break clause date. At this stage we will need to understand your intentions for renewing the tenancy. Should you decide to renew, we simply call the landlord for confirmation then issue the document ready for signing, it really is that easy with no charges to you.
At renewal stage the landlord could request an increase in the rent, this will be discussed with your prior to any agreement being issued.
Checking Out
If you decide to end your tenancy one of our team will be in contact to arrange the move out process with you. If there was an Inventory Check In when you moved into the property then there will be a Check out where a clerk will meet you at the property to compile the report and collect keys. If there was not then it may be a case that a member of the team meets you to collect keys or you will drop them by our office.
It is your responsibility to ensure you are present for the check out, failure to arrive on time or at all, will result in the report commencing in your absence.