Following the Tenant Fees Act 2019, Tenants no longer need pay to pay agent fees to rent a property. However at offer stage, we will require a Holding Deposit equivalent to one week's rental.  Should your offer not be accepted by our client or they decide to withdraw for reasons that are not your fault, your holding deposit will be refunded in full.

Please be aware of our Terms and Conditions before signing our Tenancy Application Form, should you withdraw from your application after your offer has been accepted, you provide false or misleading information, or your referencing is declined, the holding deposit will not be refunded.

If your offer is accepted, the holding deposit will be credited towards the remaining move in costs below:

Rent Payments
The first month’s payment of rent must be paid in cleared funds prior to signing the tenancy agreement. Rent is payable by standing order which must arrive as cleared funds on the due date as stated in the tenancy agreement. It is advisable to setup your standing order three days before rent is due. We can only accept one standing order for the total amount of rent.

Tenancy Deposit
A deposit equivalent to five weeks rent must be paid in cleared funds prior to signing your tenancy agreement. This amount will be equivalent to six weeks rent should the rental value be more than £50,000.00 per annum. The deposit, if held by Yooodle will be as Stakeholder under The Tenancy Deposit Scheme (TDS) for the duration of the tenancy in accordance with the scheme rules.

Any deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and therefore, the tenant cannot hold Yooodle liable for any deductions made from the deposit which may fall into dispute. Any interest earned on the deposit shall be retained by either Yooodle (if we are holding the deposit) or the landlord.

Stamp Duty Land Tax
This tax is payable on tenancies where the rent exceeds £125,000 PA. Please contact HMRC for further information.

All is not lost, we may still be able to help. Our database is extremely extensive so we may still be able to contact the owner directly to get you booked in or know of another comparable property to suit. Many of our previous Tenants choose to contact us in this regard as they would rather continue to deal with us.
Proof of Identity:

According to the law, applicants for a rental property must be aged over 18 and be a legal UK resident. Like any other legal transaction, proof of identity and current address is required and verified before any more detailed discussions take place. This can come in the form of:

  • Photo ID (such as a valid passport or driving licence)
  • An official letter dated within the last three months (such as a utilities or tax bill)
  • An Electoral Register entry
  • If coming from abroad, a copy of your UK visa and associated documents allowing you to rent in the UK will also be required

Proof of Employment and Earnings:

While renting a property as a self-employed individual or freelancer is possible, it’s more straightforward if you are in full-time employment and can prove your position is stable. You will need to provide proof of your employer and what you do earn, such as:

  • Recent pay slips for the last three – six months
  • A letter from your employer confirming your job title, salary and contract length
  • A current employment contract
  • A tax return for the most recent tax year


As well as running a credit check on potential tenants, it’s likely that your potential landlord or estate agent will require references to confirm your identity, employment and character. Some of these can be obtained in writing, but it’s best to prime your referees when you begin the house-hunting process so they are aware and will not be surprised by a phonecall or email to confirm some of the details you have supplied. References from a previous landlord are always helpful, although sometimes not possible if you had a difficult relationship or left the property on bad terms. In that case, proof of a previous tenancy agreement and rent receipts to show timely payments might be sufficient. Proof that you had a full deposit refunded is also helpful for confirming your behaviour as a tenant.

  • Reference from a previous landlord, stating that payment was timely and that you are a trustworthy tenant
  • Reference from an employer, confirming both your employment and character
  • Reference from a friend or colleague confirming your character
A tenancy guarantor guarantees rent payments and other tenancy obligations that make up the tenancy agreement. Legally, tenancy guarantors are said to stand surety. Whilst a guarantor must be at least 18, they can come from any walk of life and can have different relationships with a tenant.

Whilst the guarantor pays the landlord the rent if the tenant defaults, guarantors would also have to cover the costs and losses, expenses or damages, experienced by a landlord should the tenant fail to cover the costs.
We will put your deposit in a government-backed deposit protection scheme:

Tenancy Deposit Scheme (TDS)

You will get your deposit back if you:

  • Meet the terms of your tenancy agreement
  • Don’t damage the property
  • Pay your rent and bills
By the time you get around to checking-into your new property you will have already completed the following: tenancy application form, referencing  including credit checks, signing the Tenancy Agreement and accompanying paperwork and paying your move in monies.

All Tenants should be present at the rental property for the check-in so that everything is agreed and signed in one go.

At this point an inventory clerk (or the Landlord if they opt to their own) will walk around the whole property, inside and outside with you to make sure you agree with the inventory and schedule of condition.

The following will be checked off and recorded:

– Taking meter readings
- Testing smoke and carbon monoxide alarms are all present and working
– Test security alarm settings, batteries and codes (if applicable)
– Handover of all keys
– Handing over of any manuals/guides
– Signing the inventory 
The tenancy agreement is a contract between you and your landlord. It may be written or oral. The tenancy agreement gives certain rights to both you and your landlord, for example, your right to occupy the accommodation and the landlord’s right to receive rent for letting the accommodation.

You and your landlord may have made arrangements about the tenancy, and these will be part of the tenancy agreement as long as they do not conflict with law. Both you and your landlord have rights and responsibilities given by law. The tenancy agreement can give both you and your landlord more than your statutory rights, but cannot give you less than your statutory rights. If a term in the tenancy agreement gives either you or your landlord less than your statutory rights, that term cannot be enforced.

A tenancy agreement can be made up of:-

  • Express terms - These include what is in the written tenancy agreement, if there is one, in the rent book, and/or what was agreed orally
  • Implied terms - These are rights given by law or arrangements established by custom and practice.
The first rental payment must be paid in cleared funds prior to signing the Tenancy Agreement. Thereafter rent is payable by standing order (unless agreed otherwise) which must arrive as clear funds on the due date as stated on the Tenancy Agreement. It is advisable to setup your standing order three days before rent is due. We can only accept one standing order payment for the total amount of rent due.
In certain circumstances we may ask you to provide a guarantor. We are only able to accept one guarantor per applicant for checking the references of the guarantor and the preparation of the guarantor agreement. Any guarantor will need to reside in the UK, be in full time employment, be a property owner and pass a reference check. If we ask for a guarantor as a poor result of a reference check on you then any failure to provide a suitable guarantor who satisfies the above conditions on your part will be deemed a withdrawal of application and you will lose your holding deposit.
Prior to your move in date you will be notified of who is managing the property, if it is directly with the landlord you will be emailed their details to contact them directly. If Yooodle is managing your property, you will receive details of your dedicated Property Manager and contact details.
We are legally obliged to carry out Right to Rent check anyone aged 18 or over who pays to use your property as their main home, for example, tenants, sub-tenants and paying house guests.  In order to do this, we have to meet you in person, check your original required documents whilst taking copies and certifying that they bear a true likeness or obtain your share code (if applicable) so that we can do this online.  Please contact us for further information as to the documentation required or see: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1113975/RTR_USER_GUIDE_FINAL_OCTOBER_2022.pdf

Failure to comply with Right to Rent requirements will result in your application being withdrawn, forfeiting your Holding Deposit.
Upon move in, you will be sent a Welcome Letter advising if the property is managed by Yooodle or the Landlord directly.  If you are renting a property managed by Yooodle, you can contact our Property Management Department on 01932 212880 or email pm@yooodle.co.uk 

Should you have an Out of Hours Emergency in a property managed by Yooodle, please call Thames Flame for plumbing, heating and electrical emergencies on 0203 1891414 / 07983 612784.  
PLEASE NOTE: If you contact the above number for a non emergency issue or for something that falls under Tenant’s obligations as outlined in your Tenancy Agreement, then you may be liable for any charges incurred. An emergency is an issue that may make the property unsafe for you and may cause serious damage to the property if not contained.