Complaints Procedure

Should you have any problems with Yooodle’s service which you are unable to resolve with your assigned representative or their manager, complaints about the service of Yooodle Limited should be sent in writing to: Complaints Team, Yooodle, No. 1 The Heights, Weybridge, KT13 0NY or emailed to weybridge@yooodle.co.uk You can access our complaints procedure by clicking Complaints Procedure 2023.pdf

The complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.

If your complaint relates to a property sale issue that we are unable to resolve, we would advise you to contact the National Association of Estate Agents (NAEA) please visit their website by clicking here.

If your complaint relates to a letting issue that we are unable to resolve, we would advise you to contact the Association of Residential Lettings Agents (ARLA) please visit their website by clicking here.

For both of the above you are entitled to contact The Property Ombudsman if we are unable to resolve your complaint. See full details by clicking here or please visit their website by clicking here.

We are proud to support Resolver (a free tool to help consumers raise and resolve issues) in its quest to make the complaint handling process as simple as possible, for more information on Resolver please visit their website by clicking here. 

We are members of the UK’s independent body set up to uphold information rights, the Information Commissioners Office (ICO) if your complaint relates to your information rights, please contact the ICO our registration number is ZA295611. They can be contacted by clicking here.

Yooodle will comply with the Data Protection Act 1998 (and any legislation that replaces or supersedes the Act from time to time) in all our dealings with your personal data. Please refer to our Privacy Policy and Cookie Policy for full details of how we acquire and use your personal data and how you can opt out/in of certain activities. Please be aware that in the provision of our services, we may instruct other organisations to process personal data on our behalf and/or share personal data with law enforcement agencies, which may also involve the transfer of data outside the European Economic Area.